NewYork-Presbyterian Westchester Behavioral Health

K P Edited a month ago

We have had a disappointing experience here while our adolescent has been hospitalized for the past 2.5 weeks. There is very little in the way of communication from his treatment team. The focus seems to be on medication management and as a holding place until we can find a residential treatment program for him. They indicate he is resistant to treatment, yet we have seen very little evidence of more than their giving him handouts of coping skills. He was previously hospitalized at Bellevue a few months ago and I can now confidently say I would much rather he was there. The care was infinitely better. We were able to log into the patient portal there and see regular updates about his care from his team and they regularly contacted us. While his team there admitted he was resistant to treatment, at least they attempted to engage him meaningfully and started to make some headway by the time of his discharge. To our knowledge, his team at White Plains has still not meaningfully engaged him about why he is there - assault of his parent. He still thinks he is going to come home rather than needing residential treatment, because I don't think they have bothered to tell him how serious hi

Patrina Js 2 months ago

The care my mother received was the worse. Doctors and charge nurses are never on the same page. My mother felt she was a prisoner the entire stay. Charge nurse Austin was very rude on the phone when we were disguising a way to allow my mother to go outside for fresh air. He basically did not want to accommodate me in any why. At the end of the conversation he said that he had to hang up after an 8 minute conversation. I will never recommend using that facility for care or recover to anyone.

Stephanie Vega 2 months ago

The staff is awesome and so attentive. My husband went in for surgery and the nurses Niko and Wesley were absolutely amazing! Everyone else was super friendly and the accommodations were lovely. Very clean.

Siara Aragon 4 months ago

Horrible don’t ever go there only reason why I’m giving it two stars is because they take down one star reviews it’s terrible in there nobody should go if you have an eating disorder you aren’t allowed to go outside at all false promises and old tv with nothing to watch on it nothing to do and only therapy in the morning time , short staffed, staff always being rude and nasty and envious. Ants all over the rooms , terrible

AD Cheng 6 months ago

Children's Nichols Cottage has AMAZING STAFF. They are all so great & caring with all the kids. Our family is so appreciative for how caring they have been with our son. They go above and beyond with the care they provide.

Larry Luu 6 months ago

My Wife was transfer here for ECT, This hospital is big feel like a university campus, which is very nice compared to other hospital! The place is brand new super clean!! Women and men are in separate Unit which make it feel very safe!! The Nurses And Tech are very nice !! Doctor is great they treat her symptoms, the alone thing I don’t like is they kept her there one extra week when she was good to go home! Social worker didn’t talk to us at the beginning, she only reach out on the last week right before she about to go home after over a month of staying there! They also lost her clothes!!! This place has the best visiting hour of all the hospitals we been to! 11-8pm everyday!!

Franklin Rispo Edited 3 months ago

I despise the psychiatric industry bc of repeated misdiagnoses and medication that made me eat uncontrollably. I got up to 299 lbs and I had to work extremely hard to lose 130 of those lbs. But I will say this facility other than Central regional in NC is one of the only facilities that carefully evaluated me and did not pill push. Dr. Roth in 5 North is one of the most decent psychiatrists along with the others on that unit I've ever worked with. Even the bipolar unit said I don't have bipolar and that is their specialty. This place does not lie for money unlike other facilities in NY. Last time I was their I know I was in a very dark place and had a brief psychotic breakdown from guilt. It was the absolute worst year of my life. But they never gave up on me and despite having psychosis at the time they knew it was not bipolar or schizophrenia. Bc once again they carefully evaluated me for years. Most doctors see people for 5 minutes and put a label and medicate. Dr. Roth did not do that. I have a lot of respect for him and mind u I cant stand psychiatrists bc of what I went through with the weight gain. Definitely bring your loved one here if they need to be bc they take their t

#MONTY DAMON (-Monty!) Edited 5 years ago

This place is terrible My experience during my stay at New York Presbyterian is not the best. I have decided to give NewYork-Presbyterian Hospital Westchester Division Westchester Behavorial Center a review on Google for many reasons. Of all the departments in association with my care; the Department(s) of Psychiatry, in academic affiliation with Weill Cornell and Columbia University is terrible. They do not respect my word and directive regardless of presentation, in written or spoken format. The facility and associated management by auxiliary staff is top-notch, for sure. There are State of the Art systems of security which is really cool. The janitorial staff do an amazing job with sanitation and disinfecting ; I’m glad the Unit is kept clean. There are also iPads available for patients. The nurses of the Nurse’s station are pleasant and very helpful. I know I can count on them to help me when I need things for personal grooming, and they also routinely scan my blood pressure and other vitals. The nurses also serve as primary points of contact for general questions and concerns. However, the members of the Department of Psychiatry are terrible. I do not want to meet with the